Question 1

Are all gold and silver items at Sapna Shri Jewellers hallmarked and certified?

Accepted Answer

Yes. Every gold ornament above 2 grams features certified BIS 916 hallmarking along with an authentic 6-digit Hallmark Unique Identification (HUID) code, verifiable via the official BIS Care app. Our silver jewelry, chains, coins, and devotional articles are crafted from authentic 925 sterling silver (92.5% pure silver alloyed for strength) and stamped with the 925 hallmark.

Question 2

How does the Old Gold & Silver Exchange policy work?

Accepted Answer

We offer transparent, computerized exchange based on exact weight and daily live bullion rates. There are zero hidden administrative charges or arbitrary melting deductions. You receive full, accurate value when trading in your gold or upgrading silver jewelry.

Question 3

Do you offer physical gold and silver bullion coins for investment?

Accepted Answer

Yes. We stock minted 24 Karat (99.9% purity) and 22 Karat investment gold coins, as well as 99.9% fine silver coins and bars in assorted denominations. All coins arrive securely packaged with purity certification for gifting and long-term investment.

Question 4

How do I track my online order from Nagda or verify store availability?

Accepted Answer

Every item on our online catalog (sapnashrijewellers.in) is backed by our flagship showroom in Nagda, Madhya Pradesh. For live order tracking or custom commissions, contact our customer desk via WhatsApp or phone at +91 8234042231.

Question 5

What customization options are available for personalized silver rings?

Accepted Answer

You can engrave full names, nicknames, initials, significant dates (anniversaries/birthdays), zodiac symbols, simple icons (hearts, infinity), and even fingerprints or signatures on selected models. We offer both English and Devanagari/Hindi script engraving, with options for engraving on the outer surface, inner band, or both.

Question 6

Will custom engraving fade, peel, or affect the ring's durability?

Accepted Answer

No. Our precision engraving is laser-cut and hand-detailed directly into solid 925 sterling silver—not superficial surface printing. It does not weaken the band profile and remains permanent and sharp with normal daily wear.

Question 7

Are silver couple rings sold as sets, and can we order different sizes?

Accepted Answer

Yes. Our 925 silver couple rings and commitment bands can be ordered with independent Indian ring sizes for him and her. We offer both fixed-size bands and comfort-fit adjustable bands, packed in a premium presentation gift box.

Question 8

How long does custom personalized jewelry take to craft and ship?

Accepted Answer

Custom personalized rings, nameplate jewelry, and bespoke orders are crafted only after confirmation. Production takes 2–4 business days before being carefully inspected and dispatched via insured pan-India delivery.

Question 9

What devotional collections do you specialize in?

Accepted Answer

Our karigars craft authentic spiritual jewelry including Lord Shiva/Mahakal/Mahadev rings and Trishul pendants, Sawariya Seth rings, Khatu Shyam Ji rings, Lord Krishna flute (Bansuri) & enameled Mor Pankh pendants, Lord Ganesha pendants, and Hanuman Ji Gada/Pawanputra designs in solid 925 silver and hallmarked gold.

Question 10

Can I wear devotional silver pendants, rings, and malas during daily prayers (Puja)?

Accepted Answer

Yes. All our devotional jewelry is made from authentic 925 sterling silver—a revered, auspicious metal in Indian tradition. The smooth, skin-friendly contours make them comfortable for daily meditation, puja rituals, temple visits, and everyday office wear.

Question 11

What materials are used in your Rudraksha silver malas and bracelets?

Accepted Answer

Our Rudraksha jewelry combines hand-selected genuine Rudraksha beads with pure 925 sterling silver bead caps, textured links, Damru/Trishul accents, or Om symbols. They are crafted in both high-polish silver and traditional antique oxidized finishes.

Question 12

Can silver Rakhis (Shiv, Ganesha, Ram, Bhai, Shyam) be reused after Raksha Bandhan?

Accepted Answer

Yes. Our 925 sterling silver Rakhis are designed as multipurpose keepsake jewelry. Brothers can detach the traditional Mauli thread and wear the silver charm as an everyday bracelet or pendant long after the festival.

Question 13

What styles of 925 silver chains do you offer for men and women?

Accepted Answer

We carry classic Cuban link chains, flat Curb chains, Italian-inspired Figaro patterns, and sleek minimalist daily chains in standard lengths (18, 20, 22, and 24 inches). All chains feature sturdy lobster or spring-ring clasps and 925 hallmark stamps.

Question 14

Are silver Bali hoop earrings suitable for sensitive ears and daily wear?

Accepted Answer

Yes. Our 925 sterling silver Bali earrings are 100% nickel-free, hypoallergenic, and lightweight. We have plain hoops, engraved patterns, and Rudraksha charms designed for men, women, teenagers, and children.

Question 15

Do silver pendant sets include the chain, and are stones securely set?

Accepted Answer

Yes. Our silver chain pendant sets come complete with a coordinated, adjustable sterling silver chain and matching earrings where indicated. Premium zircon stones and baroque pearls are secured using micro-prong and pavé settings to prevent stones from falling out.

Question 16

Will 925 sterling silver tarnish, and how should I maintain it?

Accepted Answer

Natural silver reacts with ambient sulfur and moisture over time, resulting in a mild tarnish. Because it is solid 925 silver and not cheap electroplating, its mirror brilliance can be restored in seconds with a soft microfiber silver polishing cloth. Avoid spraying perfumes directly on jewelry and store pieces in an airtight pouch.

Question 17

Is your silver baby jewelry safe for newborns and infants?

Accepted Answer

Yes. Our baby Nazariya bracelets (featuring black beads, silver evil eye, Rudraksha, and cute enamel teddy charms) are crafted with smooth, rounded edges, lightweight construction, and expandable/adjustable sizing without sharp pinches.

Question 18

Are sleek 925 silver payals (anklets) suitable for office and daily wear?

Accepted Answer

Yes. Our modern silver payals feature delicate, non-bulky, lightweight links that won't snag on sarees, salwar suits, or western trousers, providing subtle traditional charm for daily college and office styling.

Question 19

Does your jewelry arrive in gift-ready packaging?

Accepted Answer

Every piece of jewelry from Sapna Shri Jewellers is shipped in a protective, luxury presentation box along with authenticity cards, making it immediately ready for gifting on birthdays, anniversaries, baby showers, and festive occasions.

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